The second-hand marketplace Shoppers Share Frustration Over Size Modifications
Shoppers are voicing their frustration following a change that caused items being listed as the wrong size.
This online marketplace has revised its sizing categories for women's and children's garments without notifying every member regarding the update.
Digital Channels Response
Countless users and merchants are posting online saying Vinted listings now show a modified sizing category versus the original listing due to the recalibration.
The platform stated the updated approach better aligns with similar services.
It has advised users to examine their items and update the measurements by hand where appropriate, causing user dissatisfaction.
Sizing System Updates
Earlier, the sizes had both one number and one letter, like S/8 or M/10.
The new system has a letter and a range for example S/UK 8-10.
In some cases, the size labels have been reassigned - like an L measurement was previously a 12 but is now a UK 16-18.
User Stories
Frankie Bridger, who produces content about larger sizing, stated the update "complicates both purchasing and selling".
"Rarely do manufacturers list XL as sizes 20-22," as the platform currently indicates.
A different member, located in Scotland, stated items she posted featuring size 14 markings were showing in the marketplace as size 20–22.
"Should someone sized 20-22 purchase these they're going to be very disappointed," she said.
Manual Updates
Charlotte Lunn, based in Derby, said she had been left angered by the change as she had to manually change the sizing for "all her products".
"Personally, this is quite irritating, since I have chronic health issues and Vinted sales have been crucial for me since losing part of my income," she stated.
Service Background
The platform boasts over 100 million shoppers, including 18 million in the UK.
It has proved a popular alternative versus similar marketplaces including eBay and Depop.
This isn't the first time where an unanticipated change on the platform has faced criticism: last year, the service retracted a modification to its shipping options following member complaints.